At Raato online shopping, we strive to provide high-quality clothing and excellent customer service. If you are not satisfied with your purchase, we are happy to offer returns and exchanges under the following conditions:
1. Return & Exchange Eligibility
- Items must be unworn, unwashed, and in original condition with tags attached.
- Returns and exchanges must be requested within 7 days of delivery.
- Sale items, innerwear, and accessories cannot be returned or exchanged for hygiene reasons.
2. How to Initiate a Return/Exchange
- Email us at info@raato.ca with your order number and reason for return/exchange.
- Our team will review your request and provide return shipping instructions.
- Once we receive your item, we will process the refund or exchange within 7-10 business days.
3. Shipping & Processing Time
- Domestic Shipping orders be delivered 5-7 business days.
- International Shipping: 12-15 business days (depending on location and weather conditions)
- Orders are shipped via Arihant International Courier Service (AICS)
4. Refund Policy
- Refunds are delivered within 7-10 business days after receiving the returned item.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping fees are non-refundable.
5. Defective or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with pictures of the issue. We will arrange a replacement and exchange been delivered within 7 - 10 bossiness working days or issue a full refund.
For further assistance, feel free to contact us at info@raato.ca
